Privacy Policy
Last updated: June 2026
Wild Water Plumbing respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact us, request a service, or interact with our business.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Information We Collect
We may collect personal information when you complete a website form, contact us, request a quote, book a service, sign up for an offer, or engage us to complete plumbing work.
This may include:
- Your name
- Phone number
- Email address
- Postcode, address, or service location
- Details about your enquiry or the plumbing service required
- Booking, invoicing, and payment information
- Information you provide when communicating with our team
Our website may also collect technical information, such as your Internet Protocol address, browser type, device type, general location, pages viewed, referral source, and actions taken on the website.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Arrange quotes, bookings, and plumbing services
- Provide customer support
- Process invoices and payments
- Manage customer records
- Send service related updates
- Administer offers you have requested
- Improve our website and services
- Measure website and advertising performance
- Meet our legal obligations
We may send promotional communications where you have agreed to receive them or where otherwise permitted by law. You can unsubscribe at any time by following the instructions in an email, replying STOP to an SMS where applicable, or contacting us directly.
Cookies, Google Analytics, and Google Ads
Our website may use cookies and similar technologies to understand how visitors use the website, improve the website experience, and measure the performance of our marketing.
We use Google Analytics and Google Ads to improve our website experience and deliver relevant advertising. By using this site, you acknowledge our use of these tools for performance and advertising purposes.
Google and other third party providers may use cookies or similar technologies to:
- Measure website visits and interactions
- Identify how visitors arrived at our website
- Record actions such as form submissions, phone clicks, and booking enquiries
- Measure advertising performance
- Display more relevant advertising based on previous website activity, where applicable
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features. You can also manage personalised advertising preferences through Google Ads Settings.
Sharing Your Information
We may share personal information with trusted service providers where reasonably necessary to operate our business, deliver plumbing services, or manage our website and marketing.
These providers may include website hosting, information technology, booking, payment, accounting, communication, analytics, and advertising providers, including Google. We may also disclose information where required by law.
Some providers may store or process information outside Australia.
We do not sell or rent your personal information.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.
No online system is completely secure. Information is retained only for as long as reasonably necessary for business or legal purposes.
Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you or to ask us to correct inaccurate or outdated information. We may need to confirm your identity before responding.
External Websites
Our website may include links to third party websites. Wild Water Plumbing is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal obligations. The latest version will be published on this website.
Contact Us
Please contact Wild Water Plumbing with any questions, requests, or concerns about this Privacy Policy.
Email: admin@wildwaterplumbing.com.au
Phone: 0405 692 151